Stellar delivers call centre and business process outsourcing solutions for some of the world’s largest and most respected companies through our network of 19 outsourcing centers across Canada, USA, UK, Australia, and the Philippines.

Stellar has the capability to support your preference, whether it’s onshore, offshore or a combination of locations.

Location, Location, Location

When you make the decision to outsource your customr interaction center requirements, you will need to consider whether to outsource onshore, off shore, or employ a combination of both.

Stellar’s extensive coverage of Canada, US, UK, Australia and the Philippines, means we can meet all your onshore, offshore or hybrid outsourcing solution jneeds.

Offshore outsourcing

Stellar’s offshore outsourcing solutions in the Philippines give you the ability to reduce your operating costs by up to 50% or more, while gaining access to a highly educated and dedicated workforce.


Choosing the right offshore location

There are a host of variables to take into account when choosing the ideal offshore outsourcing location, including costs, culture, infrastructure, time zones, and political and environmental issues among others.

The Philippines has emerged as the ideal offshore outsourcing destination as a result of:

• A highly westernized, service orientated culture
• Highly competitive labor costs
• English speaking capability, clarity and accent neutrality (third largest English speaking nation in the world)
• Ample supply of highly skilled labor (workforce of 36 million, 8.7% unemployment rate and over 300,000 students graduating from universities each year)
• High quality telecommunications infrastructure
• Strength of Government investment and support for call centre operations
• Lower attrition rates in comparison to India and other emerging offshore destinations

Offshore outsourcing strategies

If you decide to adopt offshore outsourcing, there are a variety of strategies that you can employ, such as:
• Outsourcing a functional area (such as technical support) while retaining your customer service onshore
• Outsourcing back office processing offshore while retaining higher value customer interactions onshore
• End-to-end outsourcing onshore, with a gradual transfer of call volumes offshore
• Overflowing peak call volumes from your in-house call centre to an offshore operation
• Benchmarking internal performance against an offshore centre that manages a percentage of your total call volume

Corporation Stellar Canada Inc  will explore the most suitable offshore outsourcing strategies and tailor a solution based on your individual business needs and objectives.

Onshore management for your offshore solution

When you partner with Stellar for your offshore outsourcing needs, you benefit from the support of a locally based management team who are responsible for ensuring our offshore solution meets your service expectations.

State-of-the-art offshore facilities

Locating your service offshore does not mean we compromise on quality. Our Philippines centre is strategically located in Cubao, at the centre of Metro Manila and the CBD of Quezon City. The modern 1400-seat call centre is fully equipped with the latest call centre and business process outsourcing technology.

The centre boasts an impressive array of staff amenities including a dedicated recruitment and training centre, kitchen and dining rooms, an Internet café and sleeping quarters. Excellent transport infrastructure provides easy access to both residential areas as well as the airport. Stellar staff also enjoys the convenience of being surrounded by a number of large commercial malls for shopping and eating out.

To find out how Corporation Stellar Canada Inc can provide you with a result driven outsourcing solution, contact our office today, or complete our Business Inquiry Form.