Interactive Intelligence® provides the most innovative products and services available today for the contact center, enterprise IP telephony, and enterprise messaging.
Corporation Stellar Canada Inc has chosen Interactive Intelligence because their solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.
Customer Interaction Center (CIC) is an IP communications platform and pre-integrated application suite developed specifically for the demands of today’s multi-channel contact center.
CIC’s well-rounded feature set, which gives Corporation Stellar Canada Inc contact center everything it needs to enhance interaction management and put every customer front and center.
CIC is an all-in-one solution that unifies communications, information and business processes throughout our organization — allowing agents to respond to customers more dynamically, IT staff to eliminate multi-point legacy system headaches, and the customer experience to be a consistent and satisfactory one for every customer we serve.
Corporation Stellar Canada Inc has chosen Interactive Intelligence CIC platform because it provides:
| Improved customer service |
Multi-channel contact options, multimedia routing, auto attendant, self-service automation and advanced real-time quality monitoring tools work in unison to ensure a positive customer experience.
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| Reduced costs |
Replaces expensive legacy multi-point hardware systems with the CIC suite for IP PBX, ACD, IVR, conferencing, e-mail routing, recording, reporting and more. |
| Easily move to VoIP |
Paves a straightforward, standards-based path to VoIP with CIC’s single SIP-architected platform, gateways, and media server packaged with a SIP proxy. |
| Increased security |
Supports the Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) to encrypt audio and call control information. |
| Broader integration |
Integrates to a wider choice of third-party networking equipment, applications and back-end systems. Pre-integrated Microsoft plug-ins also embed CIC call controls into Microsoft® Outlook® and Dynamics™ GP and CRM, with remote call control integration available for Office Communications Server 2007. |
| Simplified deployment |
Auto-provisioning capability for Polycom® phones, get advanced automated options for e-mail routing, and use the CIC system’s Report Assistant to simplify custom reporting.
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