Open Book Management:


Open Book Management (OBM) is a management philosophy that Stellar has adopted for several years now.

Through OBM, Stellar employees - from agents to CEO - know exactly what they contribute, what they cost the company, how they depend on one another to be successful and how they impact on our key stakeholders: Our Clients, Our Client's Customers and Our Shareholders.

With up to 70% of call centre costs attributed to labor, an outsource partner who delivers the best people and manages them effectively is the one that will deliver optimal customer service and cost savings.


Six Sigma:

Corporation Stellar Canada Inc subscribes to continual quality improvement for all of our IT processes through the Six Sigma methodology. Six Sigma is a systematic and structured approach for process improvement that is strongly customer-oriented.

Given the importance of technology and processes in the delivery of our services, this methodology allows us to focus on the key notions of customer, process and measures, essential to sustain the level of excellence we are committed to provide as an outsourcer.


ISO 9001: 2000

Corporation Stellar Canada Inc subscribes to ISO 9001: 2000 principles (more specifically to ISO 9002 now part of ISO 9001:2000) for the whole of our IT processes as they relate to production, installation and technical support services.
ISO 9001:2000 is based on the definition and documentation of processes and their good management, as well as on the general principles of the Quality Management System characterized by being customer focused, having a systems approach, and continual improvement.
Corporation Stellar Canada Inc’s primary goal is to guarantee our customers’ satisfaction by continually improving our service delivery and our performance.